Terms of Service / Acceptable Use Policy / Privacy & Cookies / Complaints Procedure
"Agreement" shall refer to the agreement between Cloud Next and the Customer for the provision of Services by Cloud Next to the Customer;
"Bandwidth" shall refer to the rate of data transmission in bits per second, using Cloud Next equipment;
"Confidential Information" shall refer to information which is identified as confidential or proprietary by either party or the nature of which is clearly confidential or proprietary;
"Customer" shall refer to You, an individual or entity which has accepted these Terms of Service;
"Fees" shall refer to the fees for the Services, the pricing of which is as shown on cloudnext.uk;
"Intellectual Property Rights" shall refer to any and all patents, trademarks, service marks, copyright, know-how, design rights, or any other intellectual or similar rights, whether or not registrable in any country, together with all or any goodwill relating to the same;
"Services" shall mean hosting;
"Cloud Next" shall refer to Cloud Next Limited, a company registered in England and Wales, whose company number is 06742106. Cloud Next is the trading name of Cloud Next Limited;
"You";, "Your"; and grammatical variants thereof shall mean you, any other entity which has an ownership or other beneficial interest in you, or any other entity in which you have an ownership or beneficial interest.
1. SERVER USE
1.1 Cloud Next does not allow any of the following content to be stored on its servers: Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any UK legislation. Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Cloud Next. Cloud Next does not allow pirated software, ROMS, emulators, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. This also includes any sites which provide "links to" or "how to" information about such material.
2. UNRESTRICTED BANDWIDTH POLICY
2.1 High Bandwidth usage: Cloud Next offers an unrestricted use policy by maintaining very large ratios of Bandwidth per customer. In rare cases, Cloud Next may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Cloud Next reserves the right to impose the High Resource User Policy for the consideration of all customers.
3. HIGH RESOURCE USER POLICY
3.1 Resources are defined as Bandwidth, processor utilization or disk space. Cloud Next may implement the following policy to its sole discretion: when a website is found to be monopolizing the resources available, Cloud Next reserves the right to suspend that server immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers.
4. FEES & PAYMENT TERMS
4.1 All Fees for Services are payable in advance and are non-refundable;
4.2 All Fees must be paid in UK Pounds Sterling, and all prices are quoted net of Value Added Tax (VAT) unless stated;
4.3 Although Cloud Next reserves the right to change the prices for the Services at any time, all pricing is guaranteed for the period of the prepayment. Any changes to the prices of Services will be clearly communicated to Customers prior to their application, with one month's notice being given for such changes. Notice will be served via email, to the primary email address held on the Customer's Cloud Next account;
4.4 Any additional hosted domains will be cancelled if the primary hosting package fees are not paid regardless of the additional hosted domains invoice and/or renewal date;
4.5 Customers are required to maintain a valid credit/ debit card and email address on their account at all times. Failure to do so may result in the suspension of Your account;
4.6 Cloud Next will suspend access and/or cancel an account which: (i) contains invalid or fraudulent details; (ii) initiates a credit/ debit card chargeback.
5. TERM & TERMINATION
5.1 The term of service for all annually billed Services is annual, and the term of service for all biennially billed Services is biennial;
5.2 The term of service for all monthly billed Services, is monthly;
5.3 In order to ensure continuity of service, Cloud Next operates an auto renewal policy on all the Services it provides to Customers. Upon expiration of Your initial term, Your Services shall be automatically renewed for the same period as Your initial term, at which point Cloud Next shall charge the credit/ debit card held on Your account;
5.4 YOU AGREE THAT YOU THE CUSTOMER ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR SERVICES ARE RENEWED AND/OR REGISTERED, AND THAT CLOUD NEXT SHALL HAVE NO LIABILITY TO YOU OR TO ANY THIRD PARTY IN CONNECTION WITH THE RENEWAL AND/OR REGISTRATION OR ANY ATTEMPT TO RENEW AND/OR REGISTER THE SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY FAILURE OR ERRORS IN RENEWING AND/OR REGISTERING OR ATTEMPTING TO RENEW AND/OR REGISTER THE SERVICES;
5.5 If customers do not wish to renew a product/service, they will need to change the Auto Renew status of that product/service to Off before the product renewal date via Manage Renewals in their Account Control Panel.
5.6 Cloud Next reserves the right to terminate a Customer's Agreement at any time. In this event, You will be entitled to a pro-rata refund based on the unexpired term of service, unless You have contravened these Terms of Service, in which case You may not be entitled to a refund;
5.7 Cloud Next shall have the right to terminate this Agreement immediately should the Customer fail to make advance payment for any Service, when such payment becomes due to Cloud Next;
5.8 Special offers are only available to new customers and are not available to order for existing customers via their Account Control Panel. Special offers are limited to one per unique customer.
5.9 Either party may terminate this Agreement by giving notice in writing to the other party if the other party (i) is in material breach of this Agreement and fails to remedy such breach within 30 days of the receipt of a request in writing to remedy such breach, such request setting out the breach and indicating that failure to remedy the breach may result in termination of the Agreement, (ii) becomes the subject of a voluntary arrangement under Part 1 of the Insolvency Act 1986, (iii) is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, (iv) has a receiver, liquidator or administrator appointed over all or part of its assets or income or (v) has ceased to trade.
6.1 Customers may not cancel their Service(s) during the term of service but can change Auto Renew to off for individual products in accordance with section 5.5;
6.2 Customers will not be entitled to cancel any Service if there are outstanding payments associated with that Service.
7. DISCLAIMERS AND WARRANTIES
7.1 Cloud Next does not back up Your data/website and whilst every attempt would be made in the unlikely event of any corruption or hardware failure, Cloud Next cannot guarantee to be able to replace lost data. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Cloud Next and its employees;
7.2 Cloud Next makes no warranties or representations that any service will be uninterrupted or error-free. You accept all services provided hereunder "as is" without warranty of any kind;
7.3 All implied conditions, warranties and terms (whether express or implied by statute, common law, custom or otherwise) including, but not limited to, those relating to the exercise of reasonable care and skill, fitness for purpose and satisfactory quality (where applicable) are hereby excluded in relation to each of the services to be provided hereunder to the fullest extent permitted by law;
7.4 Cloud Next shall not be liable for any services or products to be supplied by any third party;
7.5 Cloud Next shall not be liable for any loss or damage of whatsoever nature suffered by You arising out of or in connection with any breach of this Agreement by You or any act, misrepresentation, error or omission made by You or on Your behalf;
7.6 Cloud Next will not be liable for any indirect loss, consequential loss, loss of profit, revenue, data or goodwill howsoever arising suffered by You or for any wasted management time or failure to make anticipated savings or liability You incur to any third party arising in any way in connection with this Agreement or otherwise whether or not such loss has been discussed by the parties pre-contract or for any account for profit, costs or expenses arising from such damage or loss;
7.7 No matter how many claims are made and whatever the basis of such claims, Cloud Next's maximum aggregate liability to You under or in connection with this Agreement in respect of any direct loss (or any other loss to the extent that such loss is not excluded by other provisions in this Agreement) whether such claim arises in contract or in tort shall not exceed a sum equal to twice the fees paid by You for the services in relation to which Your claim arises during the 12 month period prior to such claim;
7.8 None of the clauses herein shall apply so as to restrict liability for death or personal injury resulting from the negligence of Cloud Next, its employees or its sub-contractors;
7.9 Cloud Next shall not be liable for any interruptions to the services or outages arising directly or indirectly from (i) interruptions to the flow of data to or from the internet, (ii) changes, updates or repairs to the network or software which it uses as a platform to provide the services, (iii) the effects of the failure or interruption of services provided by third parties, (iv) factors outside of Cloud Next's reasonable control, (v) Your actions or omissions (including, without limitation, breach of Your obligations set out in the Agreement) or those of any third parties, (vi) problems with Your equipment and/or third party equipment, or (vii) interruptions to the services requested by You.
8.1 You agree that You shall defend, indemnify, save and hold Cloud Next, its officers, employees, agents, sub-contractors and affiliated companies harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Cloud Next, its agents, its customers, officers and employees, that may arise directly or indirectly as a result of any service provided or performed or agreed to be performed or any product sold by You, Your agents, employees or assigns;
8.2 You agree to defend, indemnify and hold harmless Cloud Next against liabilities arising out of (i) any injury to person or property caused by any products sold or otherwise distributed in connection with a Cloud Next server, (ii) any material supplied by You infringing or allegedly infringing the proprietary rights of a third party, (iii) Intellectual Property Right infringement, (iv) any defective products sold by You from a Cloud Next server, and (v) any breach of any of Your obligations or the warranties given by You in this Agreement.
9. FORCE MAJEURE
9.1 Neither party is under any liability to the other party in respect of anything which, apart from this provision, may constitute a breach of the Agreement arising by reason of force majeure which means, in relation to either party, circumstances beyond the reasonable control of that party including acts of God, acts of any governmental or supranational authority, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorized use or access to the IT systems of Cloud Next or the Customer, explosion, flood, epidemic, lock outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party's workforce), restraints or delays affecting shipping or carriers, inability or delay in obtaining supplies of adequate or suitable materials and currency restrictions, to the extent outside of its reasonable control.
10. ENTIRE AGREEMENT
10.1 This Agreement constitutes the entire agreement between the parties hereto relating to the subject matter hereof and neither relied on any representation made by the other party unless such representation is expressly included herein;
10.2 Nothing in this clause shall relieve either party of liability for fraudulent misrepresentations and neither party shall be entitled to any remedy for either any negligent or innocent misrepresentation except to the extent (if any) that a court or arbitrator may allow reliance on the same as being fair and reasonable;
10.3 This Agreement supersedes any prior agreements, representations, statements, negotiations, understandings, proposals or undertakings, oral or written, with respect to the subject matter expressly set forth herein.
11.1 In the event that any provision of this Agreement shall be unenforceable or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole;
11.2 Cloud Next will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, the original objectives and intent of Cloud Next as reflected in the original provision.
12.1 Each of the parties agrees not to disclose any Confidential Information received from the other party or make any use of any such Confidential Information other than for the purposes of performance of this Agreement, except that (i) each party may disclose Confidential Information received from the other to its responsible employees, consultants, sub contractors or suppliers who need to receive the information in the course of performance of this Agreement, (ii) the confidentiality obligations set out above shall not apply to any information which is or subsequently becomes available to the general public other than through a breach by the receiving party, or is already known to the receiving party before disclosure by the disclosing party or is developed through the independent efforts of the receiving party, or (iii) the receiving party rightfully receives from a third party without restriction as to use.
13.1 The failure or delay by either party in exercising any right, power or remedy of that party under the Agreement will not in any circumstances impair such right, power or remedy, nor operate as a waiver of it;
13.2 The single or partial exercise by either party of any right, power or remedy under the Agreement will not in any circumstances preclude any other or further exercise of it or the exercise of any other right, power or remedy.
13.3 Any waiver by either party of a breach of or default under any of the terms of the Agreement by the other party is not deemed a waiver of any subsequent breach or default and in no way affects the other terms of the Agreement.
14.1 You shall not assign, sub-license or transfer Your rights or obligations under this Agreement to any third party without the prior written consent of Cloud Next. However, in the event that Cloud Next consents to such an assignment, sub-license or transfer, then this Agreement shall endure to the benefit of and be binding upon the parties and their respective successors and permitted assigns;
14.2 Cloud Next may sub-contract or assign any or all of its rights and obligations under this Agreement.
15.1 This Agreement may not be amended or modified by You except by means of a written document signed by both You and an authorized representative of Cloud Next.
16.1 You agree that any notice or communications required or permitted to be delivered under this Agreement by Cloud Next to You shall be deemed to have been given immediately if delivered by e-mail or 24 hours after dispatch if sent by overnight mail in accordance with the contact information You have provided.
17. GOVERNING LAW
17.1 This Agreement, and Your rights and obligations under this Agreement, shall be governed by the laws of the England, subject to the exclusive jurisdiction of the courts of England and Wales.
18.1 You may not use Cloud Next servers and Email services for any of the following: (i) to send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene; (ii) to send messages causing annoyance, inconvenience or anxiety to another user of the internet or (iii) to send messages for the purpose of fraud and /or with the intention of committing a criminal offence;
18.2 To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios: (i) where we identify a server that has an open mail relay; (ii) where a significant volume of mail is sent from a domain in a 10 minute period or (iii) where we have received significant volumes of complaints concerning unsolicited mail originating from a Cloud Next hosted server;
18.3 To prevent Cloud Next's IP addresses being blocked by IP address blocking, Your server may be disabled where we have received significant volumes of complaints concerning unsolicited mail originating from a Cloud Next server, or unsolicited email being sent to promote sites being hosted on a Cloud Next server;
19.1 If Cloud Next disables a server, we will: (i) provide follow up correspondence during office hours from our Misuse Department, detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation; (ii) work with You to suggest a resolution to the issue at hand and arrange for the restoration of Services in the shortest timescale possible once an agreement has been reached; (iii) not re-enable any server that has a history of similar misuse; (iv) pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure;
19.2 If an action is taken against a site or server, You should communicate directly with the Misuse Department within office hours;
19.3 Restoration of any and all Services suspended during a Misuse Department investigation will be considered on a case-by-case basis;
19.4 Cloud Next have a police liaison function and are committed to assisting and cooperating with all law enforcement and government agencies in helping to reduce internet crime.
20. REPORTING MISUSE
20.1 In order to efficiently process Your report we need You to send as much information as possible and Your contact email address and phone number. Below are the details that we will need from You when investigating internet misuse. Reports will not be investigated until the details below have been received. If any of the information below is missing from Your report, please re-send the information;
20.2 Reporting port scanning, attempted hacking and firewall activity: (i) where Your report is based upon information obtained from a firewall, please ensure that You send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone; (ii) You also need to confirm that the clock on Your PC is accurate and that You are using the correct time zone for Your locale; (iii) Screenshots or image files will not be accepted as evidence of a system intrusion; (iv) If You see any other misuse on Your own servers originating from a Cloud Next IP address, then please send us the following information: Your URL, our web server log (showing the IP address, time, date and time zone of the IP address logging into Your server), and any details of the misuse that has taken place.
20.3 Reporting email/ newsgroup misuse (including spam): (i) We require the full header and content of the email/ newsgroup post. The header enables us to trace the journey that an email/ newsgroup post has made from the computer it originated from to the computer it was downloaded to;
20.4 Reporting virus activity: (i) If You have received or been infected by a virus, worm or Trojan please note that Cloud Next are unable to offer any support in their removal. We recommend that you install anti-virus software and ensure that it is updated regularly; (ii) please include the following information in your complaint: the header of the email (if one is available) and the content of the email; (iii) the email attachment that was sent to You (if any). The attachment may need to be placed in an archived file (.zip, .rar etc) for our email software to receive it. If You cannot attach the virus, then please send the email and header only;
20.5 Reporting web space abuse: (i) If You become aware of any server hosted by Cloud Next that you feel is in contravention of our Terms of Service or our Acceptable Use Policy, then please email us with the details; (ii) please send the following information: the URL, the time and date that You noticed the infringement, any details regarding how You came to view the material, and a precise description of why You believe the domain to be in breach;
20.6 Cloud Next actively reports any illegal activities that take place on our servers to the police. Cloud Next also work with the Internet Watch Foundation to ensure that any images of child abuse are removed from our service and reported as soon as we are made aware, in line with current working practices.
21. DOMAIN NAME REGISTRATIONS
21.1 By registering a .uk domain name, you enter into a contract of registration with Nominet, on the following terms at https://www.nominet.uk/go/terms. This is a separate contract to any arrangement You may have with any third party for the provision of Services. Please read the Nominet terms before proceeding with your order;
21.2 By registering any domain other than a .uk domain, you enter into a contract of registration with the relevant registry through our registrar OpenSRS, their terms and conditions are here https://opensrs.com/wp-content/uploads/Tucows_ExhibitA.html. Information on ICANN who are the overall authority for all other registries is available at this web page http://www.icann.org/en/registrars/registrant-rights-responsibilities-en.htm
21.3 To use the Cloud Next DNS, web and email forwarding service (for domains without web hosting) the domain must be either registered and managed through Cloud Next or have been fully transferred and under our domain management.
21.4 For any domains registered by You for a third party You need to ensure that they are aware of the terms and conditions of the relevant registry.
7 DAY FREE TRIAL
i) The 7 day free trial applies to the three Web Hosting packages (Home, Premium and Advanced) and the Reseller Hosting package.
ii) Upon order an invoice is generated for the full cost of the hosting for a one year contract. If the invoice is not paid within the trial period then the hosting will be suspended and subsequently cancelled and removed. If the invoice is paid then the trial will convert to a full web hosting package on a one year contract.
iii) If you do not wish to continue with the trial after the initial 7 day period, Auto Renew needs to be turned off for the package. This can be changed in the Manage Renewals section of your Account Control Panel. The invoice will then be cancelled and the trial period suspended and subsequently removed.
iv) If your account has a registered card associated to it and Auto Renew is on, payment for the hosting will automatically be taken at the end of your trial period.
v) The trial period does not include the cost of domain registration, add-ons, upgrades or additional hosted domains added. Add-ons, upgrades and additional hosted domains will be cancelled if the trial is not continued by the invoice being paid.
vi) Maximum of one 7 day free trial per account available.
vii) All other terms apply to the trial offer.
HALF PRICE UPGRADE OFFER
i) The half price upgrade offer applies to the three Web Hosting packages (Home, Premium and Advanced).
ii) At the next renewal of your web hosting package, you will be charged the full renewal price of the package you have upgraded to.
iii) This offer is only available to web hosting packages 15 days or older.
iv) Cloud Next reserves the right to withdraw this offer at anytime.
v) All other terms apply to the half price upgrade offer.
1 YEARS FREE HOSTING
i) The offer applies to the three Web Hosting packages (Home, Premium and Advanced) and the Reseller Hosting.
ii) At the next renewal of your hosting package, you will be charged the full renewal price of the package you have ordered.
iii) This offer is for new customers ony.
iv) Cloud Next reserves the right to withdraw this offer at anytime.
v) Existing Cloud Next hosted domains cannot be transferred to a free hosting account.
vi) All other terms apply to the half price upgrade offer.
25% OFF NEW 1 YEAR DOMAIN REGISTRATIONS
i) This offer applies to new domain registrations only.
ii) This offer applies to 1 year registrations only.
iii) Excludes premium domain names.
iv) Excludes .gov.uk, .ac.uk, .gov.wales and .llyw.cymru domain names.
v) Offer is for a limited time and may be withdrawn at any time without notice.
vi) Offer limited to 50 one year new domain registrations per Cloud Next account.
vii) All other terms apply to the 25% off new 1 year domain registrations offer.
Cloud Next Ltd makes no warranties, representations or undertakings (whether express or implied):
- About any of the content of these pages (including, without limitation, as to the accuracy, completeness, satisfactory quality or fitness for a particular purpose of such content or that the content of these pages is error-free)
- About any other Web site (or any content of or goods or services offered through any such Web site) accessed through or referred to in these pages, whether by means of a hypertext link or otherwise.
IN NO EVENT WILL CLOUD NEXT LTD BE LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOS (or any content of or goods or services offered through any such Web site) accessed through or referred to in these pages, whether by means of a hypertext link or otherwise.
IN NO EVENT WILL CLOUD NEXT LTD BE LIABLE FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSSES OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THESE PAGES OR ANY OTHER WEB SITE ACCESSED THROUGH OR REFERRED TO IN THESE PAGES.
This acceptable use policy sets out the terms between you and us under which you may use the hosting services we provide ("Hosting Services"). Your use of the Hosting Services means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of service.
If you have purchased one of our hosting packages, you can allow a third party (a "Third Party") to access or use the Hosting Services. If you do so, they will also be regulated by this acceptable use policy. As such, you will monitor the use of the Hosting Services by a Third Party and you will procure that they abide by this acceptable use policy. A breach of this acceptable use policy by a Third Party will be deemed to be a breach of this acceptable use policy by you.
The Hosting Services are provided by Cloud Next Limited ("we", "us" and "our"). We are registered in England and Wales under company number 06742106 and we have our registered office at Cloud Next Ltd, 80 Friar Gate, Derby, Derbyshire DE1 1FL and our correspondence address at Cloud Next Ltd, 18-19 Iron Gate, Derby DE1 3GP.
1. RESOURCE USE
1.1 The Hosting Services comprise the provision of web space on our servers to enable you to upload pages and files for the purpose of publishing websites.
1.2 The Hosting Services allow you 'unlimited' server space for normal routine "non-file-distribution" web usage. For websites that allow downloading of video, audio or other files we reserve the right to impose a bandwidth limit of twenty-five (25) gigabytes (26,843,545,600 bytes) per calendar month. Non-file-distribution usage will remain unaffected by any limit imposed on downloading of video, audio or other files.
2. PROHIBITED USES
2.1 You may use the Hosting Services only for lawful purposes. You may not use the Hosting Services:
2.1.1 in any way that breaches any applicable local, national or international law or regulation;
2.1.2 in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
2.1.3 for the purpose of harming or attempting to harm minors in any way;
2.1.4 to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see section 5);
2.1.5 to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (also known as SPAM); or
2.1.6 to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
2.2 In your use of the Hosting Services (other than where you are using your own dedicated server), you may not:
2.2.1 use more than 5 % of our server's processing capacity. There are numerous activities that could cause such problems, including (but not limited to) CGI scripts and intensive FTP, PHP or HTTP operations;
2.2.2 run stand-alone, unattended server-side processes or any daemons; including (but not limited to) IRCd;
2.2.3 run any type of web spider or indexer; including (but not limited to) GoogleCash and AdSpy;
2.2.4 run any software that interfaces with an Internet Relay Chat network;
2.2.5 run any bit torrent application, tracker, or client. You may link to legal torrent files off-site, but may not host or store them on our servers;
2.2.6 participate in any file-sharing/peer-to-peer activities;
2.2.7 run any gaming servers; or
2.2.8 run cron entries or other scheduled tasks other than by configuring them through StackCP.
2.2.9 give away web space under a domain (including Resellers giving away free websites)
2.2.10 operate a proxy website or service.
2.2.11 As a remote file host for other websites.
2.3 You must not use the Hosting Services as an offsite backup facility. Therefore, all files uploaded to our servers as part of your usage of the Hosting Services must be visible and accessible to the outside world (web-visible) unless they are needed to operate the website of which they form part; We reserve the right to delete files or directories that are not web-visible without giving notice to you.
2.4 All pages of website stored on our servers as part of the Hosting Services will be available to search engines unless you take action to prevent this. If you wish to optimise your web pages for search engines you agree to use coding and techniques which comply fully with the guidelines issued by Google, MSN, Yahoo and other large search engines.
3.1 You agree:
3.1.1 not to access without authority, interfere with, damage or disrupt:
126.96.36.199 any part of the Hosting Services;
188.8.131.52 any equipment or network used to provide the Hosting Services;
184.108.40.206 any software used in the provision of the Hosting Services; or
220.127.116.11 any equipment or network or software owned or used by any third party.
4. INTERACTIVE SERVICES
4.1 Where you use, or allow the use of, the Hosting Services to host a website on which interactive services (for example, chat rooms or bulletin boards) are provided ("interactive services"), you must ensure the use of best practice to operate those interactive services.
4.2 Notwithstanding the use of best practice in operating the interactive services, you must assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service you allowed to be hosted using the Hosting Services and use appropriate moderation in the light of those risks. However, we are under no obligation to oversee or monitor your use of the Hosting Services in relation to any interactive services you provide or allow to be provided.
5. CONTENT STANDARDS
5.1 These content standards apply to any and all material that you allow to be hosted through the Hosting Services ("Material"), and to any interactive services associated with it.
5.2 You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Material as well as to its whole.
5.3 Material must:
5.3.1 be accurate (where they state facts);
5.3.2 be genuinely held (where they state opinions); and
5.3.3 comply with applicable law in the UK and in any country from which they are posted.
5.4 Material must not:
5.4.1 contain any material which is defamatory of any person;
5.4.2 contain any material which is obscene, offensive, hateful or inflammatory;
5.4.3 contain any material that is pornographic;
5.4.4 promote violence;
5.4.5 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
5.4.6 infringe any copyright, database right or trade mark of any other person;
5.4.7 be likely to deceive any person;
5.4.8 be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
5.4.9 promote any illegal activity;
5.4.10 be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
5.4.11 be likely to harass, upset, embarrass, alarm or annoy any other person;
5.4.12 be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
5.4.13 give the impression that they emanate from us, if this is not the case; or
5.4.14 advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
6. SUSPENSION AND TERMINATION
6.1 We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of the Hosting Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
6.2 Failure to comply with this acceptable use policy constitutes a material breach of the our terms of service https://www.cloudnext.uk/terms-of-service/ upon which you are permitted to use the Hosting Services, and may result in our taking all or any of the following actions:
6.2.1 immediate, temporary or permanent withdrawal of your right to use the Hosting Services;
6.2.2 immediate, temporary or permanent removal of any Material (as defined in paragraph 5.1) uploaded to our servers;
6.2.3 issue of a warning to you;
6.2.4 issue of legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
6.2.5 further legal action against you; or
6.2.6 disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
6.3 We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
7. CHANGES TO THE ACCEPTABLE USE POLICY
7.1 We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.
If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our online ticketing system, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.
Cloud Next Ltd
18-19 Iron Gate
We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.
You are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: https://www.nominet.uk/complaints
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