24/7 Support

Next Level Support

We provide 24/7 UK support for any questions or issue you have - no matter how big or small! You also have complete control over all aspects of your Cloud Next account to put you in full control.

Next Level Support
24/7 In-house UK Support
From our professional support team

24/7 UK Support

Here when you need us

We provide 24/7 UK in-house support from your Account Control Panel with our support ticket system.

Our secure support ticket system allows you to contact us with any queries or issues you are having at any time. Our fast response times (generally within minutes) mean a faster resolution to your query.

There is no limit on the number of support tickets you can have open or the number of times you contact us. Simply make contact anytime you have a question, a query or if you are experiencing an issue you need help with. Our team of experienced and enthusiastic support agents will be able to help.

Great service to over 80 Bedfordshire sites
Great service from the team and helped lots of Bedfordshire Councils out getting hosting and Government domains sorted. Having all those email accounts has been a big boon.

4.9 out of 5 James

So glad I went with Cloud Next!
So glad I went with Cloud Next! Someone is always there if I need to ask a question- and I have had many as am pretty new to having a website. There are loads of features and I really like the webmail. Great to have a personalised email address and to access emails from my phone. Thank you Cloud Next!

4.9 out of 5 Robyn

Very happy
Support is very quick to reply and in my case very quick to resolve my problem. Very happy with the service and speed.

4.9 out of 5 Barry G

The best value, service and support
Fantastic service, always resolve my support tickets, with such quick timing. I have been a customer for around 10 years. I have worked with a number of hosting service providers, and by far CloudNext are the best value, service and support. Keep up the awesome work guys!

4.9 out of 5 ATOA-LCHA

Account Control Panel Gallery


Support Overview
View an overview of your support ticket correspondence
Contact Support
Contact support 24/7 with any questions or queries
Update Support Ticket
Update your support ticket to our UK support team

Total Payment Control


Advanced Notification

Advanced Notification

We notify you in advance by email of all upcoming renewals for your account. There may be a domain name you no longer require and this notification ensures you have time to cancel this.

Manage Renewals

Manage Renewals

View all of your packages and domains, their renewal date, renewal period and renewal price in one place. Manage the Auto Renew status (on or off) giving you complete control.

Payment Methods

Payment Methods

Manage all of your payment methods from one place. Choose which payment method you have for each service and add/remove these as required and choose your primary method.

Payment Methods

A variety of choice

We accept payment from all major payment providers. This includes VISA, Mastercard, American Express (AMEX) and PayPal.

If you are looking to use an alternative payment method, get in touch and our sales team will be more than happy to assist.

Support Database

Support Database

Detailed guides and articles to the questions you have

Our support databases contains articles and guides of the most commonly asked questions and requests. These include guides on a how to configure your mailbox on your iPhone to how to use our Malware scanner on your hosting space.

The support database is split into a number of categories such as 'Email', 'WordPress', 'Your Account' etc, as well as being fully searchable.

Don't worry, if you can't find the information you are looking for in the support database, our in-house UK support team are available 24/7 to answer any questions you have. The support database can be accessed from your Account Control Panel.

Have any questions?

Talk to our experts today. We're always happy to hear from you with any questions about our packages or services.

Message us

100% UK Sales, Support & Hosting sales@cloudnext.uk

We're available 24/7 to answer any questions you have . Get in touch!

SEND A MESSAGE

Call us

100% UK Sales, Support & Hosting 0333 202 1032

Our sales team are available and would love to speak with you.

CALL SALES

Live Chat

100% UK Sales, Support & Hosting UK Sales Team